SHIPPING POLICY

Due to Covid-19 we are seeing shipping delays beyond our control and cannot guarantee shipping and processing times. Please keep this in mind when placing order.
All packages are shipped USPS with signature confirmation.

•Standard shipping is 2-4 business days, express shipping is 1-2business days.

•Once your order has been shipped, you will automatically receive a tracking number via email . Please allow 24-48 hours for the tracking information to be update.

•We will not be held liable for any order delays due to incorrect shipping and billing address. Please make sure you enter your address correctly.
Please email zem@zemcollection.info to have it updated immediately.

•Please keep in mind once packages are received by USPS, we are no longer responsible for the delivery of them. If there’s any shipping delays or any problems once your items have been shipped, please contact USPS at : +1(800)275-8777|

•We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carriers delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping Times.

RETURN POLICY

All sales are FINAL.

• Due to sanitary reasons and the nature of the products, there are absolutely NO RETURNS. However, zemcollection strives to provide each customer with amazing customer service. If the mistake on our behalf, we will happily correct the issue. If you are unsatisfied with your wig after receiving it, please immediately contact zem@zemcollection.infoand we will try our best to accommodate you!

•Do Not scratch the lace, apply direct heat to lace, or excessively pull at the lace. This will not cause it to Rip and Zemcollection LLC will not be held responsible.

CUSTOM WIG POLICY

Please ensure measurements are taken properly because we will not issue a refund due to the improper measurements. If you have any concerns or need help with your measurements please contact us at zem@zemcollection.info. If you send in the wrong measurements, we are not reliable for your wig not fitting. * you will not be subject to a reconstruction fee*

Do not scratch the lace , apply direct heat to the lace or excessively pull at the lace. This will damage your wig and reduce its longevity , zemcollections LLC will not be held responsible.

PROCESSING TIME

Please note, these times does not include shipping . Business days exclude holidays and weekends.

• Ready to wear wigs :1-3 business days

• Custom wigs: up to 21 business days

• Lace replacement: 5-14 business days